To start the return process for your order, please enter your email address or phone number and the order number below.
At Mod Instinct we stand behind every product that we offer. We understand sometimes the fit and/or color just doesn't work for you or you have a change of heart. As long as an item is still in its original condition, we accept returns, subject to the policy below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 15 days of receipt of your shipment.
- Must be in original condition, tags attached
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Please allow up to 10 days to refund you after receiving the returned item. Feel free to contact us if you have any issues returning your item. We aim to ensure a seamless return process.
We know you have to try an item on like you would if you purchased it in-person, but please don't actually wear it. If an item is returned to us worn or damaged, we will not accept the item and a refund will not be issued to you. If we have to revert the item back to you, delivery costs may apply. All items are inspected on return. Please make sure all items returned are unworn in its original condition with tags attached.
Items marked as SALE are not eligible for return/refund.
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment within 10 business days.