RETURNS & EXCHANGES
EASY RETURNS & EXCHANGES
At Mod Instinct we stand behind every product that we offer. We understand sometimes the fit and/or color just doesn't work for you or you have a change of heart and you want your money back. As long as an item is still in its original condition, we accept returns, subject to the policy below. We have a very comprehensive return policy in place to ensure that you only receive the highest quality service and merchandise.
You may exchange or return new, unworn merchandise in its original condition within 30 days of receipt. Shipping charges are non-refundable unless the reason for return is the result of our error. If merchandise is exchanged, shipping will be provided at Mod Instinct's expense for the replacement merchandise to be shipped back to you.
To process your return, notify us by email at returns@modinstinct.com. We will email you a copy of the shipping label to print at your convenience. Please use the label we email you to easily track your return. Carefully package your return in its original packing materials(tags attached).
Once your exchange or return has been processed and shipped, a confirmation email with tracking information will be sent to you. Please allow up to 10 days to refund you after receiving the returned item. Feel free to contact us if you have any issues returning your item. We aim to ensure a seamless return process.
International Returns/Exchanges
We’re sorry we are unable to cover the cost of shipping for international returns or exchanges. Payment to cover shipping costs must be made prior to completing the return/exchange.
Very Important
We know you have to try an item on like you would if you purchased it in-person, but please don't actually wear it. If an item is returned to us worn or damaged, we will not accept the item and a refund will not be issued to you. If we have to revert the item back to you, delivery costs may apply. All items are inspected on return. Please make sure all items returned are unworn in its original condition with tags attached.
Returning Items Purchased via Klarna Payments
If you have placed an order using Klarna Payments and return an item within 30 days of receiving it, we will issue you a refund.
Returning items Purchased with an E-Gift Card
If you paid for your order with an E-Gift card, the refund will be credited to a new e-gift card ready for you to use right away. If you need to cancel a purchased e-gift card, please contact us at returns@modinstinct.com and we will cancel it out for you. The time lapse for e-gift card cancellation is 24 hours from time of purchase.
