SHIPPING & RETURNS POLICY

Thank you for shopping at Mod Instinct. Please see the following conditions that constitute our Shipping Policy.

Some items ship 1-2 business days. Shipping times vary depending on the item, be sure to check the product page or checkout page for delivery dates.

Standard processing take 5-7 business days. Orders are not shipped on weekends or holidays. If there is a significant delay of your order, we will contact you via email.

US DOMESTIC SHIPPING

Free Delivery Over $75 (5-7 Business Days)

Standard Shipping: $7.99

DHL or FEDEX Express Delivery $22.99 (2-4 Business Days)

 

Shipment confirmation & order tracking:  You will receive a shipment confirmation email and tracking number once your order has shipped. The tracking number will be active within 24 hours.

Please note we are not responsible for shipping delays caused by courier.

Damages caused by courier: We are not responsible for any items damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

 

INTERNATIONAL SHIPPING

Free Delivery Over $75 (7-10 Business Days)

Standard International Shipping: $9.99

DHL or FEDEX Express Delivery $28.99 (3-5 Business Days)

*The estimated delivery time for international orders depends on the shipping method and the destination country. 

Please Note: The customer is responsible for paying any import costs to the shipping carrier, such as duties, import taxes, or brokerage/disbursement fees upon delivery.

 
PRE-ORDER SHIPPING POLICY

We understand you're eager to receive your new items, and we're working hard to get them to you as quickly as possible. Here's what you need to know about our pre-order shipping policy:

Estimated Shipping Dates:

Estimated shipping dates are provided on each pre-order product page. These are our best estimates based on current production schedules, but unexpected delays may occur. We'll keep you updated with any changes to estimated shipping dates via email.


Shipping Process:

Orders will be shipped in the order they were received.
Once your pre-order item is ready to ship, you'll receive a shipping confirmation email with tracking information.


Shipping Rates:

Standard shipping rates apply to pre-order items.
Expedited shipping options may be available at checkout for an additional fee.


Changes or Cancellations:

You may cancel your pre-order at any time before it ships. To cancel, please contact our customer support team at support@modinstinct.com
If you need to change your shipping address, please contact us as soon as possible.

Thank you for your patience and understanding!

 

RETURNS POLICY

We want you to love your purchase! If you are not happy with your recent order, you can return your unworn merchandise in its original condition with tags attached within 14 days of delivery date. Be sure to send your return within 3 days from the date of your return request.

Store Credit Only: Items returned to us will be issued as store credit only (excluding original shipping costs). Store credit never expires and can be used on any future purchase. This way, you can shop with confidence and find something you’ll adore.

FINAL SALE

Items purchased during promotions, including holidays, Black Friday, Cyber Monday, flash sales, and secret sales, are non-returnable and non-exchangeable. This allows us to offer amazing deals on these items, but it also means we can't accept them back once they've found their new home.

Marketplace Vintage, Swimwear, Intimates, Jewelry & Accessories: All final sale!

Return fees ($6) apply: If you choose to return your item for store credit, the return shipping cost will be deducted from your store credit amount.


EXCHANGES

Looking for a different fit or style? We’d love to help! While exchanges aren’t available at this time, you can easily place a new order for the item you’d prefer using your store credit. Just return your original purchase using our easy return process.


To start your return:

Visit our returns center

  1. Enter your order number and email address to start
  2. Follow the instructions and select the items you want to return
  3. Once your request is approved, you will receive an email with shipping instructions and a return shipping label.

Expect your return to be processed within 7-10 business days. Once complete, you’ll receive a confirmation email with your store credit amount.

INTERNATIONAL RETURNS

Returning from afar? While we don't offer prepaid return labels for international orders, you can choose any carrier you trust to send your items back to us after initiating your return through our Portal. Remember to grab a tracking number for peace of mind - we can't take responsibility for lost packages on their global journey!


Very Important
We know you have to try an item on like you would if you purchased it in-store, but please don't actually wear it. If an item is sent to us worn or damaged, we will not accept the return. If we have to revert the item back to you, delivery costs may apply. All items are inspected upon arrival.

Note: Please review our returns policy before starting your return process to ensure that your items qualify for a return.

We reserve the right to refuse any return that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.

If you need additional assistance, please send us an email at support@modinstinct.com.